TERMS & CONDITIONS
01 - GENERAL
In these conditions references to “The Company” are to PSE Security Services Ltd. Any references to the “Purchaser“ are to any person, firm or company with whom the company enters into any contract for the sale of goods, services or work carried out whether directly or indirectly carried out.. These Conditions and Contract shall be subject to and construed in accordance with the Law of England.
02 - ACCEPTANCE OF ORDERS
The Company is not responsible for any loss or damage caused directly or indirectly by the goods or by any act or omission in connection therewith. It is the responsibility of the Purchaser to determine the suitability of the goods or services for any application
03 - EXECUTION OF ORDERS
Whilst the Company undertakes that every effort will be made to ensure that goods and services are carried out promptly, no liability will be accepted for delay in despatch, delivery or installation of goods.
04 - CANCELLATION OF ORDERS
There can be no cancellation of an order made by the Purchaser without the Company’s written consent. On cancellation of an order or in the event of other default by the Purchaser, a cancellation charge may be levied to reflect the costs incurred by the Company prior to the date of cancellation. The Purchaser will indemnify the Company in respect of any third party claims arising out of the Purchasers repudiation or suspension of any orders.
05 - RISK IN GOODS
The risk in all goods shall pass to the Purchaser on delivery of goods.
06 - CHARGES - CALLOUT
Unless otherwise agreed with the Company, All emergency and non emergency engineer callouts will incur a charge of £60.00 for us to dispatch an engineer to attend on site to your premises. Our standard callout charge of £60.00 applies to a 15 mile radius from our office. All emergency and non emergency engineer callouts outside this coverage radius area will be subject at a higher charge for callout. This higher callout charge will vary subject to your geographical location; this charge will be set by Company and will be agreed verbally and or in writing before an engineer appointment is booked. Under certain conditions we may at our discretion offer a discounted engineer callout charge or we may choose to waive the charge and provide free of charge callout. All prices shown are subject to 20% VAT.
07 - CHARGES - LABOUR
Engineer labour is charged on a per hour basis. Unless otherwise agreed by the Company, A minimum amount of one hours labour is charged for any work undertaken. All engineer labour is charged at £35.00 per hour, we will charge a minimum of one full hours labour irrespective of the duration our engineer is on site. If our engineer is on site for more than one hour’s duration then you will automatically enter a second hour’s charge of £35.00 for the next hour and so on for any each additional hour our engineers are on site. All prices shown are excluding VAT.
08 - PAYMENT
Until such time as the company has confirmed credit account facilities in writing, payment shall be due as detailed within section 10 without any off set, deduction or counterclaim. The company may at its discretion establish a credit account for the Purchaser, Subject to receipt of written references. The Company shall be entitled to refuse to establish or continue such an account without providing any reason. If such an account is established and remains in operation, payment is due in full within 30 days from the end of the month in which the invoice is dated. The Company may at its discretion vary the credit limit from time to time.
The Company may request a sum to be paid by the Purchaser in advance. Advance payments made by the Purchaser at the Company’s request shall be held by the Company as a deposit not as a part payment. All deposits paid are non refundable in the event of cancellation of the contract. The Purchaser shall pay the Company in addition to other amounts payable, any costs reasonably incurred by the Company (Including without limitation, legal costs and fees of debt collection agencies) in recovering any amounts due to the Company from the Purchaser pursuant to the contract.
09 – LATE PAYMENT OF INVOICES - CREDIT ACCOUNT CUSTOMERS
Where credit account facilities have been agreed in writing, we request that all invoice payments are paid in full within the agreed credit terms. Late payments of invoices may be subject to a late payment penalty and interest charge being applied to your account in addition to the outstanding invoice balance, In accordance with The Late Payment of Commercial Debts (Interest) Act 1998, the Company reserves the right to charge a late payment penalty on all overdue accounts. In addition, we may also charge interest at a rate of 8.0% above the current Bank of England base rate for each day the debt remains overdue.
10 – LATE PAYMENT OF INVOICES - NON CREDIT ACCOUNT CUSTOMERS
We credit account facilities are not provided, we request all invoices are paid in full, no later than 14 days from the date of the invoice. We reserve the right to vary this payment period at our discretion. All invoices clearly show the payment terms as agreed on a written quotation or by verbal agreement, this can be either payment on completion, within 7 or 14 days from the invoice date. Late payments of invoices may be subject to a late payment penalty and interest charge being applied to your account in addition to the outstanding invoice balance, In accordance with The Late Payment of Commercial Debts (Interest) Act 1998, the Company reserves the right to charge a late payment penalty on all overdue accounts. In addition, we may also charge interest at a rate of 8.0% above the current Bank of England base rate for each day the debt remains overdue.
11 - PROPERTY
Title of the goods shall remain with the Company, until such time as the Company has received
(1) All payments owing to the Company under the contract by the Purchaser.
(2) All payments owing to the Company by the Purchaser on any other account whatsoever have been paid in full.
If any amount owed by the Purchaser to the Company on any account is not paid or the Purchaser ceases to or threatens to cease trading or is unable to pay its debts as they fall due. Or has any receiver or liquidator appointed over any of its business or assets, or passes a resolution for winding-up., dissolution or bankruptcy, or enters into ant composition or voluntary arrangements with its creditors or is subject to any similar event of insolvency in any other jurisdiction or the Company reasonably suspects that the Purchaser is likely to be subject to any of the same then the Company shall be entitled to the immediate return of all the goods that are the property of the Company. The Purchaser grants the Company and its representatives an irrevocable right and license at any time to enter any premises where the goods are or may be stored in order to inspect them, or where the Company is entitled to the immediate return of the goods to recover them.
12 - WARRANTY AND EXCLUSION
Where the Company is not the manufacturer of the goods, the Company will use its reasonable endeavours to assign the benefit of any warranty or guarantee it receives from its supplier to the Purchaser. The Company accepts liability for any goods sent only whilst they are on the Company’s premises or in transit under the company’s control.
(1) Products supplied by the Company shall be provided with a minimum of twelve months manufacturers warranty unless otherwise stated at the time of purchase.
(2) All Installation labour carried out by the Company shall be fully backed a twelve months installation labour warranty from the date of the invoice.
13 - RETURNED GOODS
Returned goods must be accompanied by details giving the reason for return and number of the Company’s invoice / delivery note on which the goods were originally supplied. A 25% restocking fee may be charged for goods returned that are incorrectly ordered, or not required. Returned goods will be accepted no later than 7 days from the invoice date. Products returned for credit MUST be returned in an unopened condition and fit for resale. The Company will at its discretion refuse a credit for opened or damaged packaging, should this occur then the Company will issue a credit note to the invoice total, less and applicable restocking fees.
14 - RESERVATION OF TITLE
Notwithstanding delivery and passing of the risk, legal and beneficial ownership of the goods shall remain in the Company until payment for the goods in full has been received by the Company. Until ownership passes, the Purchaser shall hold the goods as bailee for the Company and must keep the goods free from any charge lien or other encumbrance. If the Purchaser purports to sell the goods before payment is made to the Company, the proceeds of the sale shall belong to the Company until full payment for the goods has been made. Where such goods are used, even with loss of identity, the legal ownership to the resultant product shall vest in the Company and any proceeds of sale in respect of goods unused or resultant products shall be received by the Purchaser as agents for the Company and on their account.
15 - DESCRIPTIONS
In line with our policy of continuous improvement we reserve the right to make design or product alterations, or to discontinue any item as may be necessary without prior notification
16 - COPYRIGHTS AND PATENTS
Products offered for sale by the Company may be the subject of patents, copyright or other legal protection. The Company accepts no liability for infringement of such rights. All copyrights & trademarks are acknowledged.