Privacy Policy

PSE Security Services Ltd (Company Number 08372287) will be referred to in this Privacy Policy as;
We, Us or The Company, Our trading address is 16, Pendine Grove, Stoke on Trent, Staffordshire, ST4 3RJ.
We are committed to the protection and safeguarding of personal information that we may hold about you.

Our company is also registered as a "Data Controller" with the Governments Information Commissioners office.
Our registration number is ZA007928, The registration can be confirmed on their website or you can View it here

How we collect information

We (or our service providers) may collect information from you when you;

>  Contact us
>  Purchase goods or services from us.
>  Create an account with us, or sign up for a service or feature.
>  Participate in a survey, sweepstakes, poll, contest or other promotion.
>  Communicate with us via third parts social media sites
>  Submit a rating or review of our products & services.
>  Otherwise communicate with us or provide additional information to us.

The "Personal information" we collect may include certain things like, Your name, address, email address,
telephone number, payment information, details of items purchased and other information you may choose to
provide to us. In some cases, you may provide information to us about someone else, such as a key holder,
Neighbour or other persons etc. For this, you agree to having the authority to provide us with such information


Like many companies, we and our service providers may use cookies or other similar technologies to collect,
store and track information about your usage on our website. This information helps us to personalise our site.
Cookies are small files of letters and numbers. These files are stored on the hard drive of the PC, Tablet or
mobile phone device you are using. The files are used to allow the website to remember certain information to
provide an improved user experience the next time you visit. By using our website, you are agreeing that we
may store cookies on your device.

What information do we collect

We may collect the following information when you contact our company;

>  Name
>  Job title
>  Address
>  Phone Number
>  Fax number
>  Mobile number
>  Email address
>  Payment information
>  Recorded telephone calls

How we use your information

The above information is required to provide you with the range of products and services we offer.
Your information is required for the following reasons;

>  Requesting a system survey.
>  Requesting a security risk assessment.
>  Providing you with a Quotation, Sales Agreements & Contracts.
>  Providing you with a Customer account on our management database systems.
>  Providing you with a range of services relevant to your Sales Agreement or Contract.
>  Maintaining & updating your customer account and system records on our databases.
>  Direct Debit payment submisssion and payment requests

If any of your personal information is required for any unrelated purposes, A member of our administration
team will contact you with a full explanation and discuss the legal basis that allow us to do so. We may also
use the information we hold to contact you for advertising, market research, special or promotional offers.
Our method to contact you will be by either email, phone, fax, post or by automated text message service.

Sharing your information

We will not sell or distribute your personal information with third parties without permission
However we may disclose your information as follows, to the extent permitted by law;

>  In order for the company to enforce their business trading terms & conditions

>  To our suppliers and service partners who process information on our behalf, Includes website hosting
    companies and other partners who facilitate the functionality and services required for us to deliver our services 
>  As required by law, or to provide information required by law enforcement agencies,
    or other government authorities, or in other circumstances otherwise as required by law.
>  When posting on a social media website, forum, review website or any other such facility in the public domain,
    any such information you post will be available to access on the internet depending on your security settings.
>  Please contact us for further information on the third-party companies currently acting as data processors.

Where we store your information

All personal information is securely stored both locally and on remote secure servers located within the U.K.

How secure is my information

We have taken all reasonable steps and implemented the appropriate security measures to prevent your
personal information from unauthorised access or it being accidentally lost, misused, altered or disclosed.

Access to your personal information is strictly limited to authorised employees, contractors, agents or other
third parties that are deemed to have a business need to know. They will only process the information on our
strict instruction and being subject to a duty of confidentiality

Procedures have been implemented to deal with any suspected breach in data security and we will notify
you and any applicable regulatory body of a suspected breach whenever we are legally required to do so.

How long is your information stored

We are required by UK tax law to keep your basic personal data " name, address, contact details etc"
for a minimum period of 6 years after which time it can be destroyed. During this time we will take all
required and necessary steps to ensure that your personal information is kept secure at all times.
All personal information and account details will not be sold or shared with any persons or organisations.

Your rights

Under certain conditions, You have a legal right to;

>  Request access to your personal information.
>  Request a copy of your personal information we hold on record.
>  Request a correction or amendment of your information we hold on record.
>  Request a complere erasure of your personal information.
>  Request a usage restriction of your personal information.
>  Request the transfer of your personal information to another party

If you wish to review, verify, correct or erase some or all of your personal information or to object to us
processing your personal data, or request that we transfer a copy of your personal information to another party
Please write to us at; PSE Security Services Ltd, 8, Ridge House Drive, Stoke on Trent, Staffordshire, ST1 5SJ
Alternatively you can also email your request to

We do not charge a fee for you to access your personal information( or to exercise any of the other rights)
However in some circumstances, we may charge a reasonable fee if your request for access is clearly unfounded
or excessive. Alternatively, in such circumstances we may refuse to comply with your request.

Your right to make a complaint

If you have any problems, or are unhappy in the way we are handling your personal data,
We recommend that you should contact the Information Commissioners Office on 0303 123113.
Lines are open Monday - Friday, between 09:00 - 17:00, Or visit their website at

Privacy Policy Changes

The Company reserves the right to make any changes to its Privacy Policy on occasion where it is deemed required.
Users may be informed of policy changes via email notification. Our latest policy is always available on our website.


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