Preventative Maintenance

The Environmental Health, Local councils and Insurance companies recommend that an alarm is serviced regularly. If an alarm activates whilst you are away from your home or business and key holders cannot be traced and the alarm has been sounding for over an hour, the Environmental Health have powers to obtain a warrant to enter the property and de-activate the alarm. The cost of this work can run into hundreds, to cover the costs of Environmental Health agent, Alarm Engineer, Locksmith.

Our preventative maintenance packages are totally unique to those offered by others companies. Our service and maintenance plans have been designed by our own engineers, by utilising their extensive knowledge of the numerous manufacturers and products, We are able to offer suitable maintenance contracts for Alarm Systems, Electric Gates & CCTV systems. Full details of these packages available can be found below.

Preventative Maintenance for Alarm Systems

You have wisely invested in a security system to protect your family, home and possessions. In order to ensure that your system will deliver the protection at all times it is important to keep it in good working order. If a fault occurred within your system that went undetected and allowed a burglary or break-in to go undeterred, the heartbreak of this can be very traumatic to you and your family.

There is no need to worry yourself any more, PSE offer a complete comprehensive maintenance package for all new and existing customers and is available for all makes and models of alarm systems, even for systems installed by other companies.

Servicing is carried out in accordance with current police regulations and also with European standards PD6662. Our guide and recommendation to all customers is that servicing is carried as follows:

Every   6 Months - For all systems with Redcare, Dualcom monitored
Every 12 Months - For all systems with audible only "Sirens Only", Includes auto dialler & communicator systems

All servicing shall be carried out during normal office hours in accordance with PD6662 however special arrangements can be made by appointment to accommodate any special requirements you may have. We have two levels of preventative maintenance options to choose from:


bronze medal Alarm – Silver gold medal Alarm – Gold

  Package Includes

  • Full system service check
  • Detailed service certificate issued




  Package Includes

  • Full System Service
  • Detailed Service Certificate
  • 24Hr Emergency Callout
  • Engineer Labour Charges
  • Replacement Backup Batteries
  • Unlimited Support - Phone
  • Unlimited Support - E-mail
  • Excludes Replacement Parts

  Subject to Terms & Conditions

Carry out an annual full system service and issue a detailed service certificate.

Any faults or defects found during the service visit will be itemised on the service certificate, detailing the identified issues.

On request, we will provide a detailed written quote to carry out the required system repairs.




Carry out an annual full system service and issue a detailed service certificate.

Carry out minor modifications and re-programming changes during the service visit.

Install new backup batteries as needed or
Batteries are replaced once they are 5 years old.

Will aim to repair all faults the same day, or within a suitable pre-arranged timescale to suit.

24 hour emergency callout service is included, 365 days a year should you encounter problems.

Replacement parts will charged at the trade price


From £40.00 + Vat

From £75.00 + Vat


* All systems will be subject to an initial survey carried out by our engineers before entering into a service contract.

* Preventative Maintenance Contracts for alarm systems start from £75.00 ex. vat, for standard installations.
* All Commercial & Industrial Intruder Alarms may be subject to additional charges, Full details are available on request.


Our Emergency Callout Procedure

Emergency engineer callouts are responded to on the same day that the fault has been reported to us.
On average, our engineer arrival time is approximately 2 hours, but may vary up to 4 hours during busy periods.
Upon arrival, our engineer will attempt to carry out a successful repair to the system during the initial visit.

If you have reported a fault with your alarm system, our engineer will silence any sounding alarm to avoid further
nuisance or annoyance and then look into the nature of the fault. If a more serious fault is found during the night or early hours of the morning the engineer may decide to arrange a re-visit to repair the problem later that day.

If replacement parts to be required to repair your system and we do not have the parts available in stock, they will be sourced and made available usually within 24 – 48 hours. If the engineer is unable to carry out a repair and a second visit is required, this will be arranged to be completed during our normal business hours.

Terms & Conditions

Excluded from the maintenance contract are any faults or defects caused by vandalism, terrorism or acts of god, such as lightening storms or flood damage, Loss of electricity supply due to fault or other act, Accidental damages are also excluded. We will at our discretion undertake repairs based on the above exclusions; however a respectable fee may be chargeable on the engineer"s labour, emergency call out and replacement parts. Full details available on request.

Due to the nature of such faults, No work or repairs shall be carried out without consent from an authorised person such as home owner, company manager or supervisor, property agent or landlord.

We reserve the right to terminate any preventative maintenance contract at any point throughout the contract period and withdraw all servicing arrangements in the event of your system being modified or tampered with by any person or company other than ourselves. No refunds are given for terminated agreements.

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