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Preventative Maintenance
The Environmental Health, Local councils and Insurance companies recommend that an alarm is serviced regularly. If an alarm activates whilst you are away from your home or business and key holders cannot be traced and the alarm has been sounding for over an hour, the Environmental Health have powers to obtain a warrant to enter the property and de-activate the alarm. The cost of this work can run into hundreds, to cover the costs of Environmental Health agent, Alarm Engineer, Locksmith.
Our preventative maintenance packages are totally unique to those offered by others companies. All of our packages have been custom designed by our own engineers, by utilising their extensive knowledge of the numerous manufacturers and products, we have been able to create three types of maintenance packages that are available for Alarm Systems, Electric Gates & CCTV. Full details of these packages available can be found below.
Preventative Maintenance for Alarm Systems
You have wisely invested in a security system to protect your family, home and possessions. In order to ensure that your system will deliver the protection at all times it is important to keep it in good working order. If a fault occurred within your system that went undetected and allowed a burglary or break-in to go undeterred, the heartbreak of this can be very traumatic to you and your family.
There is no need to worry yourself any more, PSE offer a complete comprehensive maintenance package for all new and existing customers and is available for all makes and models of alarm systems, even for systems installed by other companies.
Servicing is carried out in accordance with current police regulations and also with European standards PD6662. Our guide and recommendation to all customers is that servicing is carried as follows:
Every 6 Months – For all systems with digital communicators "ARC Monitoring"
Every 12 Months – For all systems with audible only "Sirens Only", Includes auto dialler systems
All servicing shall be carried out during normal office hours in accordance with PD6662 however special arrangements can be made by appointment to accommodate any special requirements you may have. We have three levels of preventative maintenance options to choose from:
 Alarm – Bronze |
 Alarm – Silver |
 Alarm – Gold |
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Carry out a full system service on the whole system and issue a service certificate. Any faults or defects found during the service visit will be listed on the service certificate, detailing the nature of the fault. Should any defects be found on your system, we can provide a quote for the repairs needed. |
Carry out a full system service on the whole system and issue a service certificate. Any faults or defects found will be repaired at no extra cost. This excludes the cost of parts, All new parts are chargeable. Where possible, will aim to repair all faults the same day, or within a suitable timescale. Silver cover will also cover you for all parts and labour charges during the contract period. Silver cover also includes our 24hr emergency callout service should things go wrong. You can call us 24hrs a day. |
Carry out a full system service on the whole system and issue a service certificate. Any faults or defects found will be repaired at no extra charge. This includes both replacement parts and labour charges. Where possible, will aim to repair all faults the same day, or within a suitable timescale. Gold cover will also cover you for all parts and labour charges during the contract period. Gold cover also provides the use of our 24hr emergency callout service four times a year, should you encounter problems. |
£29.95 |
£49.95 |
£69.95 |
* All systems are subject to an initial free of charge system survey prior to Silver & Gold acceptance.
* Please read our terms and conditions of service, at the bottom of this page.
Preventative Maintenance – CCTV Systems
Once the 12 month warranty period has expired you have the option to take out a maintenance service contract for your system. We have three service options available to both new and existing customers.
Both maintenance contract options include one engineer visit per year. During the service visit, the engineer will carry out a series of tests on the system and record the results. It is always recommended to ensure a CCTV system is maintained and kept in good working order.
We have seen in many occasions where we have been called to a faulty system, unfortunately the fault has been found after a crime has been committed and the user wanted to view the footage, even worse than that is that the Police have requested the evidence and they were not able to provide it.
All of our service contracts have been carefully created to provide you with peace of mind whilst also allowing an additional 12 months service and support. During the maintenance contract we will visit your property once every 12 months to carry out routine preventative maintenance in accordance with manufacturers specifications.
The Details are as follows:
- Visual inspection of system components, check for damage or wear.
- Inspect all camera pictures for optimal image quality.
- Clean all camera lenses and housing glasses.
- Check all lens field of views and adjustments if required.
- Perform video and audio signal calibration test.
- Carry out a DVR recording test.
- Verify recorded playback quality is satisfactory.
- Test remote signalling equipment functionality, where applicable.
- Carry out a video transmission test to remote sites, Where applicable.
- Perform remote connection test using external broadband source.
- Carry out a video calibration test on all connected monitors.
- All test results are logged for future preventative maintenance.
- Return the system to normal operational status.
- Unlimited remote engineer diagnostics, changes & system monitoring.
- Unlimited technical support on your system, via telephone
| CCTV – Bronze |
CCTV – Silver |
CCTV – Gold |
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Carry out a full service and inspection on the whole system as detailed above. Any faults or defects if found shall be made known to the customer and will be noted on the service log. Should your system require any repair work to be carried out, We will provide you with a quote for all required remedial work required to repair the system. |
Carry out a full service and inspection on the whole system as detailed above. Any faults or defects if found shall be made known to the customer and will be noted on the service log. Should your system require any repair work to be carried out, Any labour costs that may be incurred are inclusive of the Silver service package. If parts are required to carry out a repair to your system, All parts will become chargeable only. You will not be charged for any engineer labour. |
Carry out a full service and inspection on the whole system as detailed above. Any faults or defects if found shall be made known to the customer and will be noted on the service log. Should your system require any repair work to be carried out, Any labour costs that may be incurred are inclusive of the Silver service package. If parts are required to carry out a repair to your system, All parts will become chargeable only. You will not be charged for any engineer labour. Gold cover also provides the use of our 24hr emergency callout service four times a year, should you encounter problems. |
£69.95 |
£99.95 |
£149.95 |
* All systems are subject to an initial free of charge system survey prior to Silver & Gold acceptance.
* Please read our terms and conditions of service, at the bottom of this page.
Preventative Maintenance Contract – Electric Gates
Once the 12 month warranty period has expired you have the option to take out a maintenance service contract for your installation. During the maintenance contract we will visit your property two times to carry out routine preventative maintenance in accordance with the manufacturers specifications.
The Details are as follows:
| Gates – Bronze |
Gates – Silver |
Gates – Gold |
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Carry out a full service and inspection on the whole system as detailed above. Any faults or defects if found shall be made known to the customer and will be noted on the service log. Should your system require any repair work to be carried out, We will provide you with a quote for all required remedial work required to repair the system. |
Carry out a full service and inspection on the whole system as detailed above. Any faults or defects if found shall be made known to the customer and will be noted on the service log. Should your system require any repair work to be carried out, Any labour costs that may be incurred are inclusive of the Silver service package. If parts are required to carry out a repair to your system, All parts will become chargeable only. You will not be charged for any engineer labour. |
Carry out a full service and inspection on the whole system as detailed above. Any faults or defects if found shall be made known to the customer and will be noted on the service log. Should your system require any repair work to be carried out, Any labour costs that may be incurred are inclusive of the Silver service package. If parts are required to carry out a repair to your system, All parts will become chargeable only. You will not be charged for any engineer labour. Gold cover also provides the use of our 24hr emergency callout service four times a year, should you encounter problems. |
£49.95 |
£99.95 |
£149.95 |
* The cost of our electric gates Maintenance Contract starts from only £ 99.95 per year. None PSE installed C.C.T.V. systems are subject to an initial system survey prior to acceptance.
* Please read our terms and conditions of service, at the bottom of this page.
Maintenance Contracts - Terms & Conditions
Excluded from the maintenance contract are any faults or defects caused by vandalism, terrorism or acts of god, such as lightening storms or flood damage, Loss of electricity supply due to fault or other act. We will at our discretion undertake repairs based on the above exclusions; however a respectable fee may be chargeable on the engineer’s labour, emergency call out and replacement parts.
Due to the nature of such faults, No work or repairs shall be carried out without consent from an authorized person such as home owner, company manager or supervisor, property agent or landlord.
During your contract period, we reserve the right to terminate this contract and all servicing arrangements in the event of your security system being tampered, modified in any way by a person or company other than ourselves. No refunds are given for terminated agreements.
If our engineer needs to shutdown your alarm system or CCTV system for a long period of time, we advise customers to contact their insurance providers and inform them of the duration you will be without a system, the engineer will advise you accordingly.
Emergency Callout Procedure – Alarm Systems
Emergency callouts during the day or night are all responded to within a maximum period of 4 hours from logging your call. Our average attendance time is around 2 hours. Upon arrival, our engineer will silence any ringing alarm to avoid further nuisance or annoyance and then look into the nature of the fault. If a more serious fault is found during the night, the engineer may arrange a visit to repair the problem later that same day after silencing the system or shutting it down.
Emergency Callout Procedure – C.C.T.V. Systems
Emergency callouts are responded to within the same day of the fault being reported. Our average engineer attendance time is 2 hours, but may vary during busy periods. Upon arrival, our engineer will attempt to carry out a successful repair to the system during the initial visit. If the nature of the fault requires replacement parts to be installed and we do not have the parts available in stock they will be sourced and made available usually within 24 – 48 hours. If the engineer is unable to carry out a repair and a second visit is required, this will be arranged to be completed during our normal business hours.
Emergency Callout Procedure – Electric Gates
Emergency callouts are responded to within the same day of the fault being reported. Our average engineer attendance time is 2 hours, but may vary during busy periods. Upon arrival, our engineer will attempt to carry out a successful repair to the system during the initial visit. If the nature of the fault requires replacement parts to be installed and we do not have the parts available in stock they will be sourced and made available usually within 24 – 48 hours. If the engineer is unable to carry out a repair and a second visit is required, this will be arranged to be completed during our normal business hours.
